Refund policy

At TwoRetails, we are committed to providing high-quality Chelsea boots and ensuring your shopping experience is smooth and satisfying. If you are not completely happy with your purchase, we are here to help.

Returns

  1. Eligibility:

    • Returns are accepted within 14 days of receiving your order.

    • Products must be unused, unworn, and in the original packaging.

    • Proof of purchase (invoice/order number) is required.

  2. Non-Returnable Items:

    • Customized or personalized boots.

    • Products damaged due to misuse, wear, or improper care.

  3. How to Initiate a Return:

    • Contact our customer support at tworetails@gmail.com with your order number and reason for return.

    • Our team will provide you with a return authorization and instructions for sending the product back.

Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days to your original payment method.

  • Shipping charges are non-refundable, except in cases where the wrong or defective product was delivered.

Exchanges

  • Exchanges are available if you received a defective product or want a different size (subject to stock availability).

  • Contact us at tworetails@gmail.com to request an exchange, and we will guide you through the process.

Shipping for Returns

  • Customers are responsible for return shipping costs, unless the product was defective or the wrong item was sent.

  • We recommend using a trackable shipping service to ensure your returned items reach us safely.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us: