Shipping policy

At TwoRetails, we are committed to delivering your Chelsea boots safely, quickly, and reliably. Please read our shipping policy to understand how we process and deliver your orders.

1. Shipping Areas

  • We currently ship within Pakistan.

  • Orders outside Pakistan are not available at this time.

2. Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Custom or out-of-stock items may take 3–5 business days for processing.

  • You will receive a confirmation email once your order is shipped.

3. Delivery Time

  • Standard delivery usually takes 3–7 business days, depending on your location.

  • Delivery times may vary due to courier services, public holidays, or unforeseen circumstances.

4. Shipping Charges

  • Free shipping on orders above Rs. 5,000.

  • For orders below Rs. 5,000, shipping charges will be calculated at checkout.

  • Shipping fees are non-refundable, except in cases where we send the wrong or defective product.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.

  • You can use this tracking number to check the status of your delivery with our courier partner.

6. Damaged or Lost Items

  • If your order arrives damaged or is lost during shipping, please contact us immediately at tworetails@gmail.com.

  • Include your order number and photos (if damaged) so we can assist you with a replacement or refund.

7. Shipping Partners

  • We use trusted courier services to ensure your Chelsea boots are delivered safely.

  • We are not responsible for delays caused by courier partners due to unforeseen circumstances.

8. Contact Us

If you have any questions about shipping or delivery, please contact us: